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Terms of service

Last updated: 26 May 2026

These terms govern your use of Sprig (the "App"). By using the App, you agree to these terms. If you don't agree, don't use the App.

1. Eligibility

You must be at least 13 years old to use Sprig (16 in parts of Europe, depending on local digital consent laws). By using the App, you confirm that you meet the minimum age requirement for your jurisdiction.

If you're under 18, you should have a parent or guardian's permission before using the App, especially before making any subscription purchases.

2. Your account

You're responsible for:

  • Keeping your password and account credentials secure
  • All activity that happens under your account
  • Providing accurate information when you sign up
  • Notifying us immediately at support@trysprig.co if you suspect unauthorized access

You may only create one account per person. Don't share your account with others.

3. Acceptable use

You agree not to:

  • Use the App for any unlawful purpose
  • Attempt to reverse-engineer, decompile, or extract source code from the App
  • Try to bypass rate limits, subscription requirements, or other technical safeguards
  • Use the App to harass, threaten, or harm others
  • Upload content that infringes intellectual property, violates privacy, or contains illegal material
  • Use automated systems (bots, scrapers) to access the App or our servers
  • Interfere with the App's normal operation or with other users' use of the App

We may suspend or terminate your account if you violate these rules.

4. Subscriptions and billing

Free and premium plans

Sprig offers a free tier with limited AI scans per day and a premium subscription with unlimited features. Subscription pricing is shown in the App and may vary by region and currency.

Free trial

Premium subscriptions come with a free trial period (currently 7 days). At the end of the trial, your subscription automatically converts to a paid subscription unless you cancel beforehand. We don't send reminders before the trial ends, so set your own if needed.

Auto-renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual) at the then-current price unless cancelled at least 24 hours before renewal. Your payment method will be charged through the Apple App Store or Google Play.

How to cancel

You can cancel your subscription at any time through:

  • iOS: Settings → [your name] → Subscriptions → Sprig → Cancel
  • Android: Google Play Store → Profile → Payments and subscriptions → Subscriptions → Sprig → Cancel

If you cancel, you'll keep premium access until the end of your current billing period. There are no partial refunds for unused time.

Refunds

All subscription billing is handled by Apple or Google. Refund requests must be made directly to them according to their refund policies. We cannot issue refunds for in-app purchases ourselves.

Price changes

We may change subscription prices. If we do, you'll be notified in the App and via Apple or Google before the change takes effect. You can cancel before the new price applies.

5. Health and medical disclaimer

Sprig is not medical advice. The App provides estimates of calorie and macronutrient content for tracking purposes, but:

  • It is not a medical device
  • It is not a substitute for advice from a doctor, dietitian, or other qualified healthcare professional
  • AI-generated estimates may be inaccurate, especially for unusual foods or portions
  • The AI coach provides general guidance, not personalised medical advice

Consult a qualified professional before making significant dietary changes, especially if you:

  • Have a medical condition such as diabetes, kidney disease, or heart disease
  • Are pregnant or breastfeeding
  • Have or have had an eating disorder
  • Take medications that interact with nutrition (such as warfarin, MAOIs, or insulin)
  • Are an athlete with specific performance requirements
  • Are caring for a child's nutrition

If you're struggling with an eating disorder or are concerned you may be developing one, please reach out to a healthcare provider or contact a relevant helpline.

6. Your content

You retain ownership of any content you create in the App (your meals, notes, photos). By using the App, you grant us a limited license to use this content solely to provide and improve the service. We don't claim ownership of your data, and we won't use it for marketing or sell it to anyone.

Photos you take for AI analysis are processed by our AI provider (OpenAI) and not used for training. See our privacy policy for details.

7. Intellectual property

The Sprig name, logo, app design, code, content, and all related materials are owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the App without our permission.

8. AI-generated content

The App uses AI to analyse photos, identify foods, estimate nutrition, and generate coaching content. By using these features, you understand that:

  • AI outputs are estimates and may contain errors
  • You should verify important nutritional information independently if it matters to your health
  • You should not rely on AI coaching for medical decisions
  • We don't guarantee the accuracy of AI-generated content

9. Service availability

We do our best to keep Sprig running smoothly, but we don't guarantee uninterrupted service. The App may be unavailable due to maintenance, technical issues, or factors outside our control (such as outages of Apple, Google, OpenAI, or Supabase). We won't be liable for any losses caused by service interruptions.

10. Termination

You can stop using Sprig at any time. To fully delete your account and data, use the "Delete account" option in Settings or email support@trysprig.co.

We may suspend or terminate your account if you violate these terms or for any reason at our discretion, with or without notice. If we terminate your account due to a violation of these terms, you're not entitled to a refund of any subscription fees.

11. Disclaimers

To the maximum extent permitted by law, the App is provided "as is" and "as available" without warranties of any kind, express or implied. We don't warrant that the App will be uninterrupted, error-free, or free from harmful components.

12. Limitation of liability

To the maximum extent permitted by law, we will not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of data, profits, or business opportunities
  • Decisions you make based on information shown in the App
  • Health outcomes related to your use of the App

Our total liability for any claim related to the App is limited to the amount you paid us in the 12 months before the claim arose, or £100, whichever is greater.

Nothing in these terms excludes liability that cannot be excluded under applicable law (including liability for death, personal injury caused by negligence, or fraud).

13. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, or expenses arising from your violation of these terms, your misuse of the App, or your violation of any third party's rights.

14. Changes to these terms

We may update these terms occasionally. When we do, we'll update the "last updated" date at the top. For significant changes, we'll notify you in the App. Continued use after changes constitutes acceptance.

15. Governing law and disputes

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of the App will be resolved in the courts of England and Wales, except where you have a non-waivable right to bring proceedings in your country of residence.

Before bringing any formal dispute, please contact us at support@trysprig.co so we can try to resolve it directly.

16. Miscellaneous

If any part of these terms is found unenforceable, the rest remains in effect. Our failure to enforce any right doesn't waive that right. You can't assign these terms to anyone else; we can assign them in connection with a merger or acquisition. These terms (together with our privacy policy) form the complete agreement between us about the App.

17. Contact

Questions about these terms? Email us:

Email: support@trysprig.co

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